The Field Foundation (we, us, or our) is committed to protecting your privacy and ensuring transparency in how we communicate with you via text message (SMS). This Privacy Policy and SMS Terms explain how we collect, use, and protect your personal information when you consent to receive text messages from us.
We collect phone numbers and related contact information through the following methods:
- Verbal consent during in-person or phone conversations
- Direct communication with our staff
When you consent to receive SMS messages from us, we collect and store:
- Your phone number
- Your name
- Dates and times of your SMS opt-in and communication with us
We use the information we collect exclusively for the following purposes:
- Sending transactional and service-related messages
- Appointment reminders and follow-up communications
- Important service updates and notifications
- Responding to your inquiries
We do NOT use your information for marketing, sales, or promotional purposes without separate explicit consent.
SMS Consent & Data Protection
Your phone number and SMS consent information will NEVER be shared, sold, or disclosed to any third party, affiliate, or external organization for any reason, including marketing purposes. We only share information with RingCentral, our SMS service provider, to deliver messages on your behalf.
If you have consented to receive text messages from The Field Foundation, you may receive messages related to the following:
- Appointment reminders
- Follow-up messages and service updates
- Account status notifications
- Important service information
Example message: “Hello, this is a friendly reminder of your upcoming appointment with The Field Foundation at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging.”
Message frequency may vary depending on your relationship with us and the services you use. You may receive up to 1 SMS message per week related to appointments, account status, or service updates. The exact frequency will depend on how often you interact with our organization.
Please note that standard message and data rates from your mobile carrier may apply. These fees vary depending on your wireless plan and whether messages are sent domestically or internationally. The Field Foundation does not charge any fees for receiving SMS messages from us, but your carrier’s standard rates apply.
You may opt in to receive SMS messages from The Field Foundation through any of the following methods:
- Verbal consent during a conversation with our staff
- Written or digital consent through our SMS intake forms
When you provide consent, we will document the date, time, and method of your opt-in for record-keeping and compliance purposes.
You can opt out of receiving SMS messages from The Field Foundation at any time through any of the following methods:
- Reply “STOP” to any SMS message you receive
- Contact us directly at (312) 831-0910 or privacy@fieldfoundation.org
- Request removal from our messaging list through our website
Once we receive your opt-out request, we will promptly remove you from all SMS communications. You will no longer receive messages from us, though you may still receive final confirmation of your opt-out request.
If you need assistance with SMS messaging or have questions about your privacy, you can:
- Reply with the keyword “HELP” to any SMS message
- Call us at (312) 831-0910
- Email us at privacy@fieldfoundation.org
We retain your phone number and SMS consent records for as long as you remain an active contact in our system and for one day after you opt out, as required by applicable laws and regulations. We use this information to maintain delivery compliance and to honor opt-out requests.
We take the security of your personal information seriously. Your phone number and SMS communications are stored securely using industry-standard encryption and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data against unauthorized access, alteration, disclosure, or destruction.
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent to SMS messaging at any time
To exercise any of these rights, please contact us at (312) 831-0910 or privacy@fieldfoundation.org.
- Message and data rates may apply based on your mobile carrier’s plan
- You can opt out at any time by replying “STOP”
- For assistance, reply “HELP” or contact (312) 831-0910
- Message frequency may vary based on your interaction with us
If you have questions about this Privacy Policy or our SMS communication practices, please contact us:
The Field Foundation
Phone: (312) 831-0910
Email: privacy@fieldfoundation.org
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website with a new Effective Date. Your continued use of our SMS communication service constitutes your acceptance of the updated policy.
By providing your phone number and consenting to SMS communication, you acknowledge that you have read, understood, and agree to this Privacy Policy and SMS Terms.